Return and Shipping Policy
At SubZeroParts.com, we are committed to providing our customers with quality service and a clear understanding of our return and shipping policies. Please carefully review the following guidelines to ensure a smooth transaction.

General Return Policy Eligibility for Returns

• Returns are only accepted for items in their original manufacturer-sealed packaging, unopened, with no writing or markings, and in new and unused condition.
• All returns must be pre-approved and accompanied by a Return Merchandise Authorization (RMA) issued by our support team.

Restocking Fee for Opened Packaging

• Returns of products with opened packaging are subject to a mandatory 20% restocking fee, provided that the return has been pre-approved by our team.
• All returns involving opened packages must be authorized in advance.
• If a return of an opened item is not pre-approved, the return may be rejected.
• By purchasing from us, the customer acknowledges and agrees to these terms regarding returns of opened products.

Non-Returnable Items

• Non-stock or special ordered parts are not eligible for returns unless otherwise approved by SubZeroParts.com.
• Electronic components, including but not limited to control boards, control panels, and any other sealed electronic modules, are non-returnable once the original manufacturer seal has been broken or the packaging has been opened, regardless of condition.
• By purchasing these items, customers acknowledge and accept that no returns or refunds will be permitted once the sealed packaging has been compromised.

Return Timeframe

• Requests for returns must be initiated within 30 days of the delivery date.

Shipping Costs for Returns

• If a return is initiated, the cost of shipping the item to the customer and back to us will be deducted from the refund.
• While our website charges a flat standard shipping fee of $14 per shipment, the actual cost of shipping varies based on the size, weight, and destination of the item.
• In the case of a return, we will deduct the actual shipping expenses incurred both for the original delivery and the return shipment, which may significantly exceed the standard $14 fee.
• The minimum deduction for shipping will be $28, even if the actual shipping cost is lower.
• For large or heavy items (such as compressors or other bulky components), the total shipping costs (both ways) can be considerably higher, depending on the distance and carrier charges.
• Standard shipping charges are non-refundable once an order has been shipped, even if the customer refuses delivery or returns the item.
• By purchasing from us, the customer agrees to these terms regarding shipping cost deductions in the event of a return.

Canadian Orders – Return Policy Note

For orders shipped to Canada, return shipping costs are the responsibility of the customer unless the return is due to our error.
All other return conditions remain the same.

International Returns
For all international orders, customers are fully responsible for arranging and covering the cost of return shipping.

We do not provide prepaid return labels for international shipments under any circumstances.
⚠️ Due to the high cost of international shipping, customs duties, import/export regulations, and carrier limitations, return shipping fees may significantly exceed the original shipping cost.

All international returns must meet the standard requirements outlined in our Return Policy:

• Item must be unused and in original condition
• Original packaging must be intact
• Return must be approved via RMA before shipping

⚠️ Any customs duties, taxes, or import fees associated with returning the item are the sole responsibility of the customer and are non-refundable.

We strongly recommend confirming part compatibility (including model and serial number) prior to placing an international order, as return costs can be substantial.

Shipping Policy

Delivery Delays

• SubZeroParts.com utilizes third-party shipping carriers (e.g., USPS, FedEx, UPS) for all deliveries.
• Delivery timelines are estimates provided by the carrier and are not guaranteed by SubZeroParts.com.
• SubZeroParts.com is not responsible for delays caused by shipping carriers, including but not limited to delays due to transit, weather conditions, or carrier backlogs.

Responsibility During Transit

• Once an order is shipped and tracking information is provided, the shipment becomes the responsibility of the carrier.
• SubZeroParts.com cannot issue refunds or returns for delays while the shipment is in transit.

Handling Disputes Related to Shipping Delays

Lost Shipments

• If a shipment is lost or untraceable beyond the carrier’s expected delivery timeline, SubZeroParts.com will assist the customer in filing a claim with the carrier.
• Refunds or replacements will only be issued upon confirmation from the carrier that the shipment is deemed lost.

Delayed Shipments

• If a shipment is delayed but remains in transit, customers are required to wait until the shipment is delivered.
• Returns for delayed shipments will only be processed if the customer follows our return policy guidelines after delivery.

Disputes Filed Outside of Policy

• Customers who file a chargeback or bank dispute outside of the guidelines set forth in this policy may be subject to additional fees.
• If SubZeroParts.com provides evidence of delivery and wins the dispute, any related fees incurred by SubZeroParts.com will be deducted from the customer’s refund, if applicable.

Steps for Returns Due to Delays

• Wait for delivery: SubZeroParts.com cannot process returns or refunds for delayed shipments while they remain in transit.
• Assess the condition of the item upon receipt: If the item is no longer needed, initiate a return through our customer service team in accordance with this policy.

Shipping Damage

• Inspect all packages upon receipt.
• If the item is damaged, notify us within 48 hours with photographic evidence to initiate a claim.
• Damaged items must remain in their original packaging for inspection by the carrier.

Chargebacks, Payment Disputes, and Recovery of Losses

• A chargeback, bank dispute, payment reversal, or similar claim is not a substitute for our Return Policy, Shipping Policy, or RMA process.

By placing an order with SubZeroParts.com, the customer agrees to contact us first in good faith to resolve any issue related to delivery, product condition, order accuracy, return eligibility, refund status, or shipping carrier delay before initiating a payment dispute or chargeback.
We fully respect a customer’s lawful right to dispute a genuine unauthorized transaction, billing error, non-delivery, or other legally valid claim. However, any chargeback or payment dispute that is knowingly false, materially misleading, unsupported, abusive, or filed after verified delivery of the ordered merchandise may be treated as a breach of these Terms and as a disputed debt owed to the company.
Customers who receive merchandise are not entitled to retain the merchandise and also recover the purchase funds through a chargeback, bank dispute, payment reversal, or similar claim.
If merchandise is shipped and/or delivered to the address provided at checkout and the customer initiates a chargeback or payment dispute that is inconsistent with the order records, shipment records, proof of delivery, carrier documentation, return status, RMA status, or customer communications, Sub-Zero & WOLF Genuine Parts reserves the right to contest the dispute and submit all available evidence to the payment processor, card network, issuing bank, shipping carrier, collection agency, court, law enforcement agency, or any other appropriate party.
Such evidence may include, but is not limited to, order records, payment records, customer communications, tracking history, proof of shipment, proof of delivery, delivery confirmation, carrier claim records, RMA records, return inspection results, product documentation, photographs, serial number records, and any other information relevant to the transaction.
If a chargeback, bank dispute, or payment reversal causes a financial loss to the company and the merchandise was delivered, used, retained, refused after delivery, not returned, returned without authorization, or returned in a condition inconsistent with our Return Policy, we reserve the right to pursue recovery of all resulting losses to the fullest extent permitted by law.
Recoverable amounts may include, but are not limited to, the product price, original shipping charges, return shipping charges, carrier charges, payment processing fees, chargeback fees, collection costs, court filing fees, service-of-process fees, investigation costs, and reasonable attorney’s fees where permitted by law.
Knowingly false claims of non-receipt, false claims of unauthorized purchase, false product-condition claims, intentional failure to return merchandise after receiving a refund or chargeback credit, or any attempt to retain both the merchandise and the funds may be referred for legal review and may be treated as suspected fraudulent activity, theft, conversion, unjust enrichment, or other actionable misconduct depending on the facts of the case.
SubZeroParts.com reserves the right to pursue civil remedies, collections, legal action, and/or referral to appropriate authorities where warranted by the facts and permitted by law.
Nothing in this section limits any lawful consumer rights or prevents a customer from disputing a genuine unauthorized transaction, billing error, non-delivery, or other legally valid claim. Customers are strongly encouraged to contact us first so we can review and resolve the matter under our Return Policy and Shipping Policy.

Important Notice
By placing an order with SubZeroParts.com, customers agree to adhere to this Return and Shipping Policy.
SubZeroParts.com reserves the right to update or modify this policy at any time without prior notice.
For questions or assistance, please contact us at info@subzeroparts.com.
We are always happy to help.

⚠️ Important Notice

Our customer support team is available Monday–Friday from 9:00 AM to 5:00 PM Eastern Time (ET).

Messages received outside of business hours will be reviewed the next business day. We are committed to helping every customer and will respond as soon as possible during our support hours.