At SubZeroParts.com, we are committed to providing our customers with quality service and a clear understanding of our return and shipping policies. Please carefully review the following guidelines to ensure a smooth transaction.

General Return Policy:

Eligibility for Returns:

• Returns are only accepted for items in their original manufacturer-sealed packaging, unopened, with no writing or markings, and in new and unused condition.
• All returns must be pre-approved and accompanied by a Return Merchandise Authorization (RMA) issued by our support team.

Restocking Fee:

• All returned items are subject to a 20% restocking fee.

Non-Returnable Items:

• Non-stock/special ordered parts are not eligible for returns unless otherwise approved by SubZeroParts.com.

Return Timeframe:

• Requests for returns must be initiated within 30 days of the delivery date.

Shipping Policy:

Delivery Delays:

• SubZeroParts.com utilizes third-party shipping carriers (e.g., USPS, FedEx, UPS) for all deliveries. While we strive to ensure timely shipping, delivery timelines are estimates provided by the carrier and are not guaranteed by SubZeroParts.com.
• SubZeroParts.com is not responsible for delays caused by shipping carriers, including but not limited to delays due to transit, weather conditions, or carrier backlogs.

Responsibility During Transit:

• Once an order is shipped and the tracking information is provided, the shipment becomes the responsibility of the carrier. SubZeroParts.com cannot issue refunds or returns for delays while the shipment is in transit.

Handling Disputes Related to Shipping Delays:

Lost Shipments:

• If a shipment is lost or untraceable beyond the carrier’s expected delivery timeline, SubZeroParts.com will assist the customer in filing a claim with the carrier. Refunds or replacements will only be issued upon confirmation from the carrier that the shipment is deemed lost.

Delayed Shipments:

• If a shipment is delayed but remains in transit, customers are required to wait until the shipment is delivered. Returns for delayed shipments will only be processed if the customer follows our return policy guidelines after delivery.

Disputes Filed Outside of Policy:

• Customers who file a chargeback or bank dispute outside of the guidelines set forth in this policy may be subject to additional fees. If SubZeroParts.com provides evidence of delivery and wins the dispute, any related fees incurred by SubZeroParts.com will be deducted from the customer’s refund, if applicable.

Steps for Returns Due to Delays:

1. Wait for delivery: SubZeroParts.com cannot process returns or refunds for delayed shipments while they remain in transit.
2. Assess the condition of the item upon receipt. If the item is no longer needed, initiate a return through our customer service team in accordance with this policy.

Shipping Damage:

1. Inspect all packages upon receipt. If the item is damaged, notify us within 48 hours with photographic evidence to initiate a claim.
2. Damaged items must remain in their original packaging for inspection by the carrier.

Important Notice: By placing an order with SubZeroParts.com, customers agree to adhere to this Return and Shipping Damage Policy. SubZeroParts.com reserves the right to update or modify this policy at any time without prior notice. For questions or assistance, please contact our customer service team at [Insert Contact Information].


If you still have questions, please contact us at info@subzeroparts.com. We are always happy to help.