Return and Shipping PolicyAt SubZeroParts.com, we are committed to providing our customers with quality service and a clear understanding of our return and shipping policies. Please carefully review the following guidelines to ensure a smooth transaction.
General Return Policy Eligibility for Returns- Returns are only accepted for items in their original manufacturer-sealed packaging, unopened, with no writing or markings, and in new and unused condition.
- All returns must be pre-approved and accompanied by a Return Merchandise Authorization (RMA) issued by our support team.
Restocking Fee for Opened Packaging- Returns of products with opened packaging are subject to a mandatory 20% restocking fee, provided that the return has been pre-approved by our team.
- All returns involving opened packages must be authorized in advance.
- If a return of an opened item is not pre-approved, the return may be rejected.
- By purchasing from us, the customer acknowledges and agrees to these terms regarding returns of opened products.
Non-Returnable Items- Non-stock or special ordered parts are not eligible for returns unless otherwise approved by SubZeroParts.com.
- Electronic components, including but not limited to control boards, control panels, and any other sealed electronic modules, are non-returnable once the original manufacturer seal has been broken or the packaging has been opened, regardless of condition.
- By purchasing these items, customers acknowledge and accept that no returns or refunds will be permitted once the sealed packaging has been compromised.
Return Timeframe- Requests for returns must be initiated within 30 days of the delivery date.
Shipping Costs for Returns- If a return is initiated, the cost of shipping the item to the customer and back to us will be deducted from the refund.
- While our website charges a flat standard shipping fee of $14 per shipment, the actual cost of shipping varies based on the size, weight, and destination of the item.
- In the case of a return, we will deduct the actual shipping expenses incurred both for the original delivery and the return shipment, which may significantly exceed the standard $14 fee.
- The minimum deduction for shipping will be $28, even if the actual shipping cost is lower.
- For large or heavy items (such as compressors or other bulky components), the total shipping costs (both ways) can be considerably higher, depending on the distance and carrier charges.
- Standard shipping charges are non-refundable once an order has been shipped, even if the customer refuses delivery or returns the item.
- By purchasing from us, the customer agrees to these terms regarding shipping cost deductions in the event of a return.
Shipping Policy Delivery Delays- SubZeroParts.com utilizes third-party shipping carriers (e.g., USPS, FedEx, UPS) for all deliveries.
- Delivery timelines are estimates provided by the carrier and are not guaranteed by SubZeroParts.com.
- SubZeroParts.com is not responsible for delays caused by shipping carriers, including but not limited to delays due to transit, weather conditions, or carrier backlogs.
Responsibility During Transit- Once an order is shipped and tracking information is provided, the shipment becomes the responsibility of the carrier.
- SubZeroParts.com cannot issue refunds or returns for delays while the shipment is in transit.
Handling Disputes Related to Shipping Delays Lost Shipments- If a shipment is lost or untraceable beyond the carrier’s expected delivery timeline, SubZeroParts.com will assist the customer in filing a claim with the carrier.
- Refunds or replacements will only be issued upon confirmation from the carrier that the shipment is deemed lost.
Delayed Shipments- If a shipment is delayed but remains in transit, customers are required to wait until the shipment is delivered.
- Returns for delayed shipments will only be processed if the customer follows our return policy guidelines after delivery.
Disputes Filed Outside of Policy- Customers who file a chargeback or bank dispute outside of the guidelines set forth in this policy may be subject to additional fees.
- If SubZeroParts.com provides evidence of delivery and wins the dispute, any related fees incurred by SubZeroParts.com will be deducted from the customer’s refund, if applicable.
Steps for Returns Due to Delays- Wait for delivery: SubZeroParts.com cannot process returns or refunds for delayed shipments while they remain in transit.
- Assess the condition of the item upon receipt: If the item is no longer needed, initiate a return through our customer service team in accordance with this policy.
Shipping Damage- Inspect all packages upon receipt.
- If the item is damaged, notify us within 48 hours with photographic evidence to initiate a claim.
- Damaged items must remain in their original packaging for inspection by the carrier.
Important NoticeBy placing an order with SubZeroParts.com, customers agree to adhere to this Return and Shipping Policy.
SubZeroParts.com reserves the right to update or modify this policy at any time without prior notice.
For questions or assistance, please contact us at
info@subzeroparts.com.
We are always happy to help.
