This document is available on our website at https://subzeroparts.com or in hard copy upon request.


1: All returns are subject to a minimum restocking fee of 20%.
Normal stocking items will be charged a restocking fee, provided that the criteria listed below (items 2-8) are met.

3: All non-stock/special ordered parts must have prior approval before being returned.
In most cases, non-stock or made to order parts are not eligible for return. If you wish to know the status of a part (normal stocking, non-stock, special order, etc.) please inquire prior to placing your order. Any non-stock part returned for credit, without prior approval, will be denied. We will not be responsible for freight charges if you want the part returned to you.

4: Requests to cancel non-stock or special ordered parts may be denied.
In order to cancel your order for a non-stock or special ordered part, we must be able to cancel with our supplier. If the item is in transit to us, or directly to you, we may not be able to honor your request to cancel.

5: All returned parts must be in their original manufacturer sealed packaging.
Box seals cannot be broken. There should be no writing or markings on the packaging. Parts damaged due to insufficient return packaging will not be credited. Parts are considered your property until we have examined them and found them to be in acceptable condition for return. Any item not meeting these criteria will be rejected for credit or assessed a minimum 20% restocking fee, depending on the packaging condition.

6: All returned parts must be new and unused.
Any item having been returned for credit that shows any signs of use or installation will be rejected. Static bag seals cannot be opened. Rejected items will be returned upon request however, you will be responsible for all shipping charges incurred for return.

7: All returns should be made within 30 days from the date of purchase/invoice.
Items returned will be subject to a minimum 20% restocking fee. Items returned after 30 days will be subject to a minimum 20% restocking fee. Items returned after 60 days will not be eligible for return or credit.

8: Rejection of your returned part will occur if our return policy criteria is not met.
We will notify you via e-mail should this occur. Rejected parts will be held in our warehouse for five (5) business days after rejection notification. After five business days of notification your rejected parts will be considered unclaimed. Unclaimed rejected parts will be disposed of within five (5) business days after the rejection notification and no credit will be issued. Rejected items can be returned to you upon request however, you will be responsible for all shipping charges incurred for return.

9: We will take responsibility for our errors.
We take great pride in our ability to provide you with the correct part for your request. In the event we fall short in this ability and you receive an incorrect part due to our mistake, we will be responsible for processing the return. We will research any claim of error and proceed accordingly. This research will enable us to process your credit efficiently and identify areas for training and Improvement.

Shipping Damage

Shipping Damage
If you receive an item damaged by the carrier, please notify us at info@subzeroparts.com to report the damage. Damage must be reported within three (3) business days of receipt. We will require two photos of the damage: the damaged part itself and the part label with date code. Any damaged parts must be kept by the customer for 30 days. Once the customer submits a request to replace the damaged part, it will be reviewed. Within 24 hours, the customer will receive confirmation of approval or denial of the replacement part. If the request to replace the damaged part is approved, the new part will be shipped free of charge.

Problems with product availability or damage to stock:

If a buyer has placed and paid for an order, but at the time of shipment it is discovered that an item listed as "in stock" is actually out of stock or has been found damaged, making it impossible to ship the item to the buyer, we reserve the right to cancel the order.

In this case, we undertake to:

1. Immediately notify the buyer of the problem.
2. Provide a full refund, including cost of goods and shipping, within 1-3 business days of discovering the problem.
3. notify the buyer when a new shipment arrives or availability is restored.
4. Offer the buyer an alternative:
- Wait for the item to arrive in stock, with an estimated time frame for receipt of the new shipment.
- Receive a full refund immediately, including shipping costs.

The buyer will be able to choose their preferred option, and if they choose to wait, we will provide information on possible delivery times for the new shipment.


If you still have questions, please contact us at info@subzeroparts.com. We are always happy to help.