receive their products in perfect condition. This Shipping Policy outlines our shipping methods, costs, estimated delivery times, and other key details related to the shipping process.

1. Shipping Destinations

We currently ship to addresses within the United States, including Alaska and Hawaii. Unfortunately, we do not ship to PO Boxes or APO/FPO addresses at this time. For questions about shipping to other locations, please contact us at info@subzeroparts.com.

1. Shipping Methods and Rates

Shipping costs depend on the selected delivery method. During checkout, customers can select from the following options:

• Standard (5-7 business days) – $14
• Priority (3-5 business days) – $23
• Express (2-3 business days) – $45
• UPS Next Day Air – $90

We offer free standard shipping within the contiguous United States on orders over $900.
Delivery Estimates:
Please note delivery times are approximate and do not account for potential delays due to carriers, weather conditions, or unforeseen circumstances:

• Standard Shipping: Estimated 4-10 business days.
• Expedited Shipping: Available via USPS, FedEx, and UPS (1-3 business days).

1. Order Processing Time

All orders are processed within 2 business days of receiving payment. Orders placed before 2:00 PM PST on a business day are processed the same day. Orders placed after 2:00 PM PST will be processed the next business day. We do not process or ship orders on weekends or federal holidays. An email with tracking information will be sent upon shipment.

1. Risk of Loss and Title Transfer

All orders are shipped under FOB (Free on Board) terms, meaning risk of loss and title transfer to the customer once we deliver the package to the carrier. We recommend tracking your order using the provided carrier’s tracking system.

1. Shipping Restrictions

We are unable to deliver to:

• PO Boxes
• APO/FPO addresses

For special shipping accommodations, please contact us at info@subzeroparts.com.

1. Lost or Damaged Packages

If your order is lost or damaged during shipment, please contact us immediately at info@subzeroparts.com. We will assist in filing a claim with the shipping carrier and resolving the issue as quickly as possible.

1. Return and Refund Policy

For details regarding returns and refunds, please refer to our Return Policy. For further assistance, contact us directly.

1. Problems with Product Availability or Stock Damage

If an item listed as "in stock" becomes unavailable or damaged after your order is placed and payment made, we will:

• Notify you promptly.
• Offer a full refund (including shipping charges), or
• Allow you to wait for a restock with an estimated arrival date.

If you choose to wait, we will ship the item at no additional cost upon restocking.

1. International Orders & Customs Duties

We offer international shipping to select countries. Please contact us prior to ordering to confirm shipping availability and receive a shipping quote.
Important: All prices listed on our website are in USD and valid only within the continental United States. International orders may incur additional customs duties, taxes, and fees charged by the destination country. These charges are the buyer's responsibility and not included in the order total or shipping charges. We advise checking your country's customs policies prior to ordering.

1. Incorrect or Undeliverable Address

Customers are responsible for providing a complete and accurate shipping address. If a shipment is returned due to an incorrect or incomplete address provided by the customer, we will refund only the product cost. Shipping charges are non-refundable. Customers requesting re-shipment will incur additional shipping fees.

1. Shipping Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page, and we recommend reviewing this policy before completing a purchase.
If you still have questions, please contact us at info@subzeroparts.com. We are always happy to help.