Shipping Policy

Your order

Complete Your Order for Sub-Zero & Wolf Replacement Parts with Confidence
Please provide your details below to finalize your order. Our team ensures prompt processing and shipping for all genuine Sub-Zero & Wolf parts. If you need assistance with your order, feel free to contact our customer support.

Your name

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Your address

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Shipping Options

We partner with trusted carriers such as USPS, UPS and FedEx. Choose the option that best suits your needs: (* Prices are valid for the USA only. International shipping is calculated individually).

Standard (5-7 business days) -14$

Priority (3-5 business days) - 23$

Express (2-3 business days) - 45$

UPS Next Day Air 90$

I confirm that all the information provided is correct

I confirm that I have verified the model and serial number for compatibility.

It seems like you're unsure about the model or serial number. To ensure you receive the correct part, we strongly recommend verifying this information before placing your order. You can find the serial number on your appliance using our guide jump to the manual. If you need further assistance, please contact us, and our team will help you find the correct part for your Sub-Zero appliance.

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Secure Payment, Fast Shipping & Return Policy Reminder
After submitting your order, you will receive a confirmation email with your order details. We offer fast, reliable shipping to ensure you get your Sub-Zero part as quickly as possible.
Please note:
• Returns are accepted within 30 days for unopened, unused items.
• Opened packages are subject to a 20% restocking fee and must be pre-approved.
• Electronic parts (e.g., control boards, panels) are non-returnable once opened.
• Shipping costs (to and from) will be deducted from refunds, with a minimum of $28.
By placing your order, you agree to our return policy.

Service schedule

By submitting your personal information, you consent to the processing of your data in accordance with our Privacy Policy. We collect and process your data to respond to your inquiry and provide the services requested. For more details on how we handle your information, please visit our Privacy Policy page.

Shipping Policy

Effective Date: October 18, 2024

Shipping Policy
At SubZeroParts.com, we strive to ensure a smooth and transparent shipping experience for our customers. Please review the following shipping guidelines carefully.

Order Processing
Orders are typically processed within 1–2 business days after payment has been received.

Orders placed on weekends or holidays will be processed on the next business day.
Processing times may vary during peak seasons or due to unforeseen circumstances.

Shipping Methods

We ship orders via FedEx, UPS, and USPS.
Carrier selection is based on the size, weight, and destination of the shipment.
Tracking information will be provided once the order is shipped.

Shipping Costs

Our website applies a flat standard shipping fee of $14 per shipment for most orders.
However, actual shipping costs for large or heavy items (such as compressors or other bulky components) may be higher depending on size, weight, and destination.
If a return is initiated, the actual shipping costs for both the original delivery and the return shipment will be deducted from the refund, with a minimum deduction of $28.

Estimated Delivery Times

Standard delivery times range from 2 to 7 business days, depending on the shipping carrier and destination.
Delivery times are estimates provided by the carriers and are not guaranteed by SubZeroParts.com.

Delays and Carrier Responsibility

Once a shipment is handed over to the carrier and tracking information is provided, the shipment becomes the responsibility of the carrier.
SubZeroParts.com is not responsible for shipping delays caused by carriers, weather conditions, transit issues, or carrier backlogs.
We are also not liable for any incidental or consequential damages resulting from delivery delays.

Lost or Damaged Shipments

If your shipment is lost or damaged in transit, please contact us within 48 hours of the expected delivery date.
We will assist you in filing a claim with the shipping carrier.
Refunds or replacements will only be issued upon confirmation from the carrier that the shipment is deemed lost or damaged.

International Shipping

At this time, SubZeroParts.com ships orders only within the continental United States.
We do not offer international shipping or shipping to U.S. territories.

Important Notice
By placing an order with SubZeroParts.com, you acknowledge and agree to adhere to the terms outlined in this Shipping Policy.
We reserve the right to update or modify this policy at any time without prior notice.
For questions or assistance, please contact us at info@subzeroparts.com.
We are always happy to help.