Terms of Service

Effective Date: August 2026

Welcome to SubZeroParts.com. These Terms of Service govern your use of this website and your purchase of replacement parts for Sub-Zero, Wolf, and Cove appliances.

By accessing our website, placing an order, submitting a request, or communicating with our team, you agree to these Terms of Service, our Shipping Policy, our Return Policy, and our Privacy Policy.

Please read these terms carefully before placing an order. If you have questions about a part, shipping, compatibility, returns, or your order, please contact us before shipment.

1. About SubZeroParts.com

SubZeroParts.com is an independent seller of replacement parts for Sub-Zero, Wolf, and Cove appliances.

Our website is designed to help customers, homeowners, property managers, technicians, and service companies find and order replacement parts for premium residential appliances.

Many Sub-Zero, Wolf, and Cove parts are model-specific, serial-number-specific, or production-version-specific. Because of this, customers should verify the model number, serial number, and part number before placing an order.

If you are unsure whether a part is correct for your appliance, contact us before shipment and our team will help review compatibility using the information available.

2. Independent Business Notice

SubZeroParts.com is an independent parts seller and is not affiliated with or endorsed by Sub-Zero Group, Inc. or the owners of the Sub-Zero, Wolf, and Cove brands.

Sub-Zero, Wolf, Cove, and related brand names are trademarks of their respective owners. These names are used on this website for identification, compatibility, and product reference purposes only.

3. Use of Website

You agree to use this website only for lawful purposes and in a way that does not interfere with the normal operation, security, or availability of the website.

You may not use this website to:

We reserve the right to refuse service, cancel orders, restrict access, or take appropriate action if we believe the website is being used improperly.

4. Product Information

We make reasonable efforts to provide accurate product information, part numbers, descriptions, compatibility notes, images, pricing, and availability.

However, appliance parts may change over time because of supplier or production updates, discontinued parts, part-number changes, production changes, serial-number ranges, or design revisions.

Product images may be used for reference and may not always show every detail, label, packaging variation, or production version.

Part descriptions, compatibility notes, previous part numbers, and technical details are provided to help customers make an informed purchase, but customers are responsible for verifying compatibility before ordering.

5. Compatibility Responsibility

Sub-Zero, Wolf, and Cove replacement parts often depend on the exact appliance model number and serial number.

The same appliance model may use different parts depending on:

6. Model and Serial Number Verification

Before ordering, we strongly recommend verifying:

If a customer orders an incorrect part without verifying the model and serial number, the order may still be reviewed under our Return Policy, but the customer may be responsible for return shipping, initial shipping charges, replacement shipping, price difference, and any applicable restocking fee.

7. Orders

When you place an order on SubZeroParts.com, you agree that the information provided is accurate and complete.

This includes:

We reserve the right to contact you for additional information before processing or shipping an order.

We may delay, hold, cancel, or refund an order if we need to verify product availability, shipping cost, compatibility, payment status, address accuracy, fraud risk, or other order details.

8. Order Confirmation

After placing an order, you may receive an order confirmation by email.

An order confirmation means that your order has been received. It does not guarantee final acceptance, product availability, immediate shipment, or compatibility with your appliance.

We reserve the right to cancel or refund an order if:

9. Pricing

We make reasonable efforts to keep pricing accurate and current.

Prices may change at any time without notice. In rare cases, pricing errors may occur because of data entry issues, supplier changes, supplier or production updates, discontinued parts, or technical errors.

If a pricing error is discovered after an order is placed, we may contact the customer to confirm the corrected price or cancel and refund the order.

We are not obligated to fulfill an order at an incorrect price caused by an obvious error.

10. Product Availability

Product availability is not guaranteed until the order is processed and the item is confirmed available for shipment.

Some parts may be:

If an item is unavailable, delayed, discontinued, or listed under a different current part number, we may contact you with available options.

Options may include waiting for the item, choosing a different available part number, changing the order, or receiving a refund.

11. Previous Part Numbers and Part-Number Changes

Some parts may be referenced under previous, alternate, or updated part numbers.

When a part number changes, the current reference may differ from an earlier number. Compatibility must still be reviewed for the specific appliance.

Customers should review all compatibility notes carefully and contact us if they are unsure whether a current or previous part number is correct for their appliance.

12. Payment

Payment is required at the time an order is placed unless otherwise agreed in writing.

We may accept payment through secure third-party payment processors, including Stripe or other available payment methods.

By submitting payment information, you confirm that you have permission to use the selected payment method and that the billing information provided is accurate.

Orders may be delayed or canceled if payment cannot be verified, captured, or processed.

13. Sales Tax

Applicable sales tax may be charged based on the shipping address, product type, marketplace rules, state requirements, local requirements, or tax provider calculations.

Tax amounts may vary by jurisdiction and may be updated automatically during checkout.

14. Shipping Policy

All shipments are subject to our Shipping Policy.

Our Shipping Policy explains order processing, shipping options, delivery estimates, tracking, damaged shipments, lost packages, heavy items, oversized items, international shipping, customs fees, and related shipping terms.

Please review our Shipping Policy before placing an order: https://subzeroparts.com/shipping-policy

15. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

If a package is delayed, returned, misdelivered, or subject to additional carrier charges because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs, return shipping, carrier fees, and reshipment charges.

16. Delivery Estimates

Delivery dates and shipping times are estimates only.

Processing time is separate from carrier transit time. Expedited shipping options refer to the selected carrier/service level after the order is processed and handed to the carrier.

SubZeroParts.com is not responsible for delays caused by carriers, weather, holidays, customs processing, incorrect addresses, high shipping volume, service interruptions, supplier delays, backorders, or events outside our control.

Once an order has shipped, tracking information will be provided when available.

17. International Orders

International shipping may be available to select countries.

International customers are responsible for all customs duties, import taxes, tariffs, brokerage fees, carrier fees, customs clearance charges, local taxes, import restrictions, and any other fees required by the destination country.

International shipping costs may require individual review before shipment.

International orders may have limited return eligibility because of high shipping costs, customs requirements, import/export regulations, carrier restrictions, and manufacturer packaging requirements.

Customers should verify compatibility before placing an international order.

Commercial invoices, declared values, item descriptions, and customs documentation must match the order records. We cannot lower declared values, change item descriptions, or modify customs information to reduce duties, taxes, or import fees.

18. Returns

All returns are subject to our Return Policy.

Our Return Policy explains return eligibility, RMA approval, return window, opened packaging, electronic parts, installed parts, special-order parts, shipping charges, restocking fees, damaged shipments, and refund processing.

Please review our Return Policy before placing an order: https://subzeroparts.com/return-policy

19. Return Merchandise Authorization

All returns must be approved in advance.

Returns may require a Return Merchandise Authorization, also known as an RMA.

Returns sent without approval or without an RMA may be refused, returned to the sender, or delayed.

Approval of a return request does not guarantee a refund until the returned item has been received and inspected.

20. Non-Returnable or Limited-Return Items

Some items may be non-returnable or have limited return eligibility because of safety, quality control, manufacturer packaging, electrical integrity, resale restrictions, or special-order status.

This may include:

21. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will do our best to cancel the order before it ships. However, once an order has been processed, packed, transferred to a carrier, or shipped, cancellation may no longer be possible.

If the order has already shipped, the order will be handled according to our Return Policy.

22. Refused or Undeliverable Orders

If a package is refused, not accepted, returned to sender, or undeliverable because of an incorrect address or customer-related issue, the customer may be responsible for:

Any approved refund will be processed after the returned item is received and inspected.

23. Damaged Shipments

Customers should inspect packages as soon as they are delivered.

If an item arrives damaged, contact us within 48 hours of delivery.

Please provide photos of:

Please keep the item, packaging, shipping box, labels, and packing materials until the claim is reviewed. The carrier may require the shipping box and packaging materials for inspection.

Damaged shipment claims may be delayed or denied if the shipping box or packaging materials are discarded before the claim is reviewed.

24. Warranty

Any applicable product warranty is separate from these Terms of Service and separate from our Return Policy.

Warranty eligibility, if any, may depend on the part type, installation conditions, diagnosis, proof of purchase, and the written terms of the applicable warranty.

Electrical or electronic parts damaged by improper installation, incorrect diagnosis, short circuits, wrong voltage, appliance failure, moisture, power surge, or handling may not qualify for warranty coverage.

If you believe a part may be defective, contact us with your order number, part number, model number, serial number, photos, and a description of the issue.

25. Professional Diagnosis and Installation

Many Sub-Zero, Wolf, and Cove parts should be diagnosed and installed by a qualified appliance service professional.

Incorrect diagnosis or improper installation can damage the new part, the appliance, or other components.

We recommend verifying the root cause of the appliance issue before ordering electrical, electronic, sealed system, ignition, gas, or control-related parts.

SubZeroParts.com is not responsible for damage caused by improper installation, incorrect diagnosis, misuse, incorrect voltage, appliance failure, or installation by an unqualified person.

26. Customer Communications

By placing an order, submitting a request, or contacting us through the website, you agree that we may contact you regarding:

We may contact you by email, phone, or form response using the information you provide.

27. Payment Disputes

If there is an issue with your order, please contact us first so we can review the situation and help resolve it quickly.

A payment dispute or chargeback is not a substitute for contacting us, requesting an RMA, reporting shipping damage, or following the return process.

We reserve the right to respond to inaccurate or unsupported payment disputes using order records, payment records, tracking information, delivery confirmation, carrier documentation, customer communications, RMA records, return inspection results, photos, and other relevant transaction information.

Nothing in this section limits any lawful consumer rights or prevents a customer from disputing a legitimate unauthorized transaction, billing error, non-delivery, or other legally valid claim.

28. Fraud Prevention

We reserve the right to review, hold, cancel, or refund orders that appear suspicious, high risk, incomplete, inconsistent, or potentially fraudulent.

This may include orders with mismatched billing and shipping information, incomplete contact details, unusual order patterns, failed verification, high-risk payment signals, or other risk indicators.

We may request additional verification before processing or shipping an order.

29. Website Content

All website text, product descriptions, images, page layouts, graphics, logos, and other content are provided for informational and commercial purposes.

You may not copy, reproduce, distribute, scrape, republish, or misuse website content without written permission, except as allowed by law.

30. Guides and Educational Content

The guides, troubleshooting articles, frequently asked questions, compatibility notes, installation summaries, and other educational content published on SubZeroParts.com are independent informational materials prepared by SubZeroParts.com. They are not factory service manuals, official manufacturer instructions, technical bulletins, or publications issued, approved, endorsed, or reviewed by Sub-Zero Group, Inc. or any other appliance manufacturer, unless expressly stated and supported by written documentation.

This content may reflect practical service experience, commonly used diagnostic practices, publicly available information, and knowledge shared by technicians, customers, and the appliance-service community. It may not apply to every appliance model, serial-number range, production revision, configuration, or installation, and it may contain errors or become outdated.

Always follow the official manufacturer documentation supplied with the appliance or replacement part. Do not rely on a guide as a substitute for proper diagnosis, model- and serial-number verification, applicable safety instructions, required licensing or certification, or work by a qualified service professional.

31. Third-Party Links

Our website may contain links to third-party websites, carriers, payment processors, review platforms, product-information resources, service websites, or external informational pages.

We are not responsible for the content, accuracy, policies, availability, or practices of third-party websites.

Use of third-party websites is subject to their own terms and policies.

32. Privacy

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how information may be collected, used, and protected: https://subzeroparts.com/privacy-policy

33. Limitation of Liability

To the maximum extent permitted by applicable law, SubZeroParts.com is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website, purchase of parts, shipping delays, installation issues, incorrect diagnosis, compatibility errors, carrier delays, or third-party actions.

Our total liability for any order-related claim will not exceed the amount paid for the specific product giving rise to the claim, excluding shipping, taxes, fees, or other charges, unless otherwise required by applicable law.

34. No Guarantee of Appliance Repair Outcome

Purchasing and installing a replacement part does not guarantee that an appliance issue will be resolved.

Appliance problems may be caused by multiple components, wiring issues, control failures, installation problems, power supply issues, sealed system problems, user settings, or incorrect diagnosis.

Customers are responsible for proper diagnosis before ordering and installing parts.

35. Indemnification

You agree to hold SubZeroParts.com harmless from claims, losses, damages, liabilities, costs, or expenses arising from your misuse of the website, violation of these Terms, inaccurate information provided by you, improper installation, unauthorized resale, fraudulent activity, or violation of applicable law.

36. Governing Law

These Terms of Service are governed by the laws of the State of California, without regard to conflict of law principles, unless another jurisdiction is required by applicable consumer protection law.

37. Changes to These Terms

SubZeroParts.com may update these Terms of Service from time to time.

The version posted on this page applies to orders placed after the effective date shown above.

Continued use of the website after updates are posted means you accept the updated Terms of Service.

38. Contact Information