Shipping Policy

Effective Date: June 2026

At SubZeroParts.com, we specialize in genuine OEM replacement parts for Sub-Zero, Wolf, and Cove appliances. Our goal is to provide a clear, reliable, and transparent shipping experience for every customer.

Please review this Shipping Policy before placing your order. If you have questions about shipping, delivery time, heavy items, international shipping, or compatibility before shipment, contact our team and we will be happy to help.

1. Order Processing

Most orders are processed within 1–2 business days after payment has been received.

Orders are processed Monday through Friday, excluding major holidays.

Orders placed on weekends or holidays are usually processed on the next business day.

Orders received before 2:00 PM Pacific Time (PT) / 5:00 PM Eastern Time (ET) are normally prepared for shipment by the end of the next business day when the item is available and no additional compatibility verification, supplier fulfillment, backorder review, oversized-item review, or special handling is required.

If an order received before 2:00 PM PT / 5:00 PM ET is not shipped by the end of the next business day, it will normally be shipped on the following business day. This is still within our standard 1–2 business day processing window.

If processing will take longer than 2 business days, we will contact the customer with an update when possible.

Processing times may vary during peak seasons, supplier delays, carrier delays, manufacturer backorders, or other circumstances outside our control.

If a part is backordered, special-order, discontinued, oversized, unusually heavy, or requires additional verification before shipment, processing may take longer.

2. Compatibility Before Shipment

Many Sub-Zero, Wolf, and Cove replacement parts are model-specific, serial-number-specific, or version-specific.

Before placing an order, please verify your model number, serial number, and part number.

If you are not sure whether a part fits your appliance, please contact us before shipment. Our team can help review compatibility using the information available.

To help us verify compatibility, please provide:

We are always happy to help you verify the correct genuine Sub-Zero, Wolf, or Cove replacement part before shipment.

3. Shipping Carriers

UPS is our primary shipping carrier for most domestic and international orders.

FedEx may be used when it is the better option for a specific shipment based on destination, service level, cost, package size, package weight, part value, insurance requirements, or carrier availability.

USPS is used mainly for small or lightweight domestic packages when it is clearly more cost-effective, or for destinations such as Hawaii when USPS provides a practical price advantage.

USPS Priority may be used only when it is justified by the package type, destination, delivery timing, and cost.

Carrier selection may depend on:

Tracking information will be provided once your order ships.

4. U.S. Shipping Options

For most U.S. orders, available shipping options may include:

Delivery times shown at checkout are estimates and may vary depending on the carrier, destination, weather, holidays, service interruptions, and other factors outside our control.

5. U.S. Shipping Costs

Our website may offer flat-rate shipping options for most standard U.S. orders.

Current checkout shipping options may include:

Shipping prices shown at checkout are intended for eligible U.S. orders only.

Some items may require additional shipping review because of size, weight, value, insurance, packaging requirements, or carrier restrictions.

Large, heavy, oversized, fragile, high-value, or special-handling parts may have higher shipping costs than the standard checkout shipping amount.

If additional shipping charges are required, we may contact you before shipment.

6. Heavy, Oversized, or Special-Handling Items

Some appliance parts require special shipping handling because of size, weight, fragility, value, or packaging requirements.

This may include, but is not limited to:

Heavy or oversized items may not be eligible for Priority or Express shipping, even if an expedited option is selected at checkout.

If you need expedited delivery for a heavy or oversized part, please contact us before placing your order so we can review available options and provide a custom shipping quote if needed.

7. Additional Shipping Charges for Heavy or Oversized Items

Some heavy, oversized, fragile, or unusually shaped parts may require additional shipping charges that are not fully covered by the standard flat-rate shipping fee shown at checkout.

This may include, but is not limited to, compressors, evaporators, sealed system components, large assemblies, panels, shelves, and other bulky or high-risk items.

If the actual carrier cost exceeds the standard shipping amount collected at checkout, SubZeroParts.com may contact the customer before shipment with an updated shipping quote.

The order will not be shipped until the customer approves and pays the additional shipping amount.

If the customer does not approve the additional shipping charge, SubZeroParts.com may cancel the order and issue a refund according to the original payment method.

We make every reasonable effort to identify these situations before shipment and communicate clearly with the customer.

8. Estimated Delivery Times

Estimated delivery times are provided for convenience and are not guaranteed.

Delivery time may depend on:

Once tracking is issued, customers can follow shipment progress directly through the carrier.

9. Tracking Information

Tracking information will be sent once the order has shipped.

Please allow time for the carrier tracking system to update after the label is created. In some cases, tracking may not show movement until the carrier scans the package.

Tracking may show “label created” or show no movement while the package is being prepared for carrier handoff.

If a part arrives from a supplier late in the day, carrier acceptance may occur on the next business day.

A tracking number becoming available does not always mean the carrier has already physically accepted the package. Tracking movement usually begins after the package is scanned by UPS, FedEx, or USPS.

10. Delivery Delays

We work to ship orders as quickly as possible, but carrier delivery dates are estimates and are not guaranteed by SubZeroParts.com.

Delays may occur because of weather, carrier service interruptions, incorrect addresses, holiday volume, customs processing, transportation delays, supplier delays, manufacturer backorders, or other events outside our control.

If a package is delayed in transit, we will help review the tracking information and assist when possible.

11. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify:

If a package is delayed, returned, misdelivered, or subject to address correction fees because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs, carrier fees, return shipping, and reshipment charges.

12. Refused or Undeliverable Packages

If a package is refused, returned to sender, not accepted, or undeliverable because of an incorrect address or customer-related issue, the customer may be responsible for:

Any approved refund will be processed after the returned item is received and inspected.

For full return details, please review our Return Policy: https://subzeroparts.com/return-policy

13. Lost Shipments

If your tracking information shows no movement for an unusual period of time or you believe your package may be lost, please contact us.

We will help review the tracking information and assist with the carrier claim process when appropriate.

Refunds or replacements for lost shipments may depend on carrier investigation, insurance coverage, tracking records, delivery confirmation, and claim approval.

A shipment is not automatically considered lost simply because tracking has not updated immediately after the label was created.

14. Damaged Shipments

Please inspect your package as soon as it is delivered.

If your order arrives damaged, contact us within 48 hours of delivery.

Please provide:

Please keep the item, shipping box, labels, and all packaging materials until the claim is reviewed. The carrier may require the original packaging for inspection.

Damaged shipment claims may be delayed or denied if the original packaging is discarded before the claim is reviewed.

To report a damaged shipment, please contact us here.

15. Missing Items or Delivery Issues

If tracking shows that your package was delivered but you cannot locate it, please check:

If you still cannot locate the package, contact the carrier and then contact us so we can help review the shipment information available.

16. International Shipping

International shipping may be available to select countries.

International shipping rates are calculated based on destination, package size, package weight, carrier availability, insurance requirements, customs documentation, and shipping service level.

International shipping costs may need to be reviewed individually before shipment.

If additional international shipping charges are required, we may contact you before shipment.

International customers are responsible for:

These charges are not included in the product price unless specifically stated.

17. International Delivery Times

International delivery times are estimates only and may vary depending on:

SubZeroParts.com is not responsible for delays caused by customs authorities, international carriers, import restrictions, or local delivery services.

18. International Returns

International orders may have limited return eligibility because of high shipping costs, customs requirements, import/export regulations, carrier restrictions, and manufacturer packaging requirements.

International customers are responsible for arranging and paying for return shipping unless the return is due to our confirmed error.

We do not provide prepaid return labels for international returns unless we confirm that the return is due to our error.

International return shipping costs, customs duties, import taxes, brokerage fees, export fees, and carrier charges are not refundable.

Please verify compatibility before placing an international order.

For compatibility help before shipment, please contact us.

19. Shipping Charges and Returns

Original shipping charges are non-refundable unless the return is due to our confirmed error.

Return shipping is the customer’s responsibility unless we shipped the wrong item or made another confirmed fulfillment error.

If an order included discounted, flat-rate, or partially subsidized shipping, the actual shipping cost incurred by us may be deducted from the refund when the return is not due to our error.

For full return details, please review our Return Policy: https://subzeroparts.com/return-policy

20. Order Changes After Purchase

If you need to change your shipping address, shipping method, or order details, please contact us as soon as possible.

We will do our best to update the order before it ships. However, once an order has been processed, packed, transferred to a carrier, or shipped, changes may no longer be possible.

21. Order Cancellations Before Shipment

If you need to cancel an order, please contact us as soon as possible.

If the order has not yet shipped, we will do our best to cancel it before processing.

If the order has already shipped, the order will be handled according to our Return Policy.

For full return and cancellation details, please review our Return Policy: https://subzeroparts.com/return-policy

22. Questions Before Ordering

If you have questions about shipping cost, delivery time, heavy items, international shipping, or compatibility, please contact us before placing your order.

We can help review:

23. Customer Support Hours

Customer Support: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET).

Messages received outside business hours will be reviewed on the next business day.

24. Policy Updates

SubZeroParts.com may update this Shipping Policy from time to time. The version posted on this page applies to orders placed after the updated date shown above.

25. Contact Information